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Version: 2.0.0

Laiye Conversational AI Platform Introduction

What is Conversational AI Platform?​

Conversational AI Platforms can help build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. They allow developers to manage the data required for natural language understanding models (e.g. intent and entities) and use it for conversation management and control. Developers can also integrate the built conversational capabilities into chat platforms and back-end systems.

What are Chatbots?​

Chatbots are domain-specific or task-specific conversational interfaces. They can be used in applications, messaging platforms, social networks and other scenarios for interactive conversations. Generally speaking, any computer program that can interact with humans through voice or text can be called a chatbot.

Virtual Assistants like Siri, Google Assistant, Cortana, Alexa, and virtual agents on Instagram, Facebook and Twitter are all chatbots.

Chatbots are the most used artificial intelligence (AI) in enterprises. They are mainly used in customer service, human resources, IT help desk, self-service, scheduling, enterprise software front-end, employee productivity and consulting.

Chatbots are the interface of AI and will impact all fields with communication between machines and humans. The application of chatbots can greatly affect the number of live service agents employed and how customer service is delivered.

The change from “user learning interface” to “chatbot learning what user wants” leaves positive effects on onboarding, training, and the improvement of productivity and efficiency within the workplace.

What is Natural Language Technology?​

Gartner gives a definition of Natural Language Technology (NLT) in the Hype Cycle report 2021: Natural language technology (NLT) includes technologies and methods that enable intuitive communications between humans and systems, as well as the analysis of those communications. NLT includes Natural Language Understanding (NLU), Natural Language Generation (NLG), Text Analytics, Dialogue Systems, Language Knowledge Graphs, Machine Translation, Text Summarization, Speech Technology and Neural-Symbolic Language models.

While these technologies have existed for decades, new methods that use Deep Neural Network (DNN) of Machine Learning (ML) have emerged recently. Together with existing ones, they can greatly improve the performance of NLT.

Hype_Cycle_for_Natural_Language_Technologies_2021-v1.0

What is LAIYE Conversational AI Platform?​

Laiye Conversation AI is a powerful low-code development platform for enterprise-class chatbots. Based on NLP engines and powerful enterprise-level application management, it provides a one-stop conversation-building capability, enabling seamless integration of different interaction methods to meet the needs of industries building conversation bots for employee services, smart marketing, intelligent customer service and other business scenarios. At the same time, it can meet the needs of different enterprise-level AI application management.

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What can LAIYE Conversational AI Platform do?​

  • Contact Center Virtual Agent Chatbots

  • Omni-Channel Customer Service Virtual Agent Chatbots

  • Employee Engagement Chatbots

  • Martketing Chatbots

  • Digital Employee

  • Semantic Search

Resources​

To get more solutions and use cases for Laiye Intelligent Automation, please visit www.laiye.com