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Version: 1.4.0

LAIYE Conversational AI Platform Introduction

What is Conversational AI Platform?​

Conversational AI platforms can be used by developers to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. They offer ways to determine intent and entities from natural language, tie those to dialogue management, and enable integration to chat platforms and back-end systems.

What are Chatbots?​

Chatbots are domain-specific or task-specific conversational interfaces that use an app, messaging platform, social network or chat solution for conversations. They are always narrow in scope. A chatbot can be text-based or voice-based, or a combination of both.

For example, some Virtual Assistant Apps in your mobile phone like Siri、Google Assistant, Cortana, Alexa, and some customer service virtual agents in Instagram, Facebook and Twitter，are all chatbots.

Chatbots represent the No. 1 use of artificial intelligence (AI) in enterprises. Primary use cases are in customer service, human resources, IT help desk, self-service, scheduling, enterprise software front ends, employee productivity and advisory.

Chatbots are the interface of AI and will impact all areas with communication between machines and humans. Customer service is an area where chatbots are already very influential and will have a great impact on the number of service agents employed by an enterprise and how customer service is conducted. The change from “the user learns the interface” to “the chatbot learns what the user wants” has implications for onboarding, training, productivity and efficiency inside the workplace.

What is Natural Language Technology?​

Gartner has given a definition for NLT in Hype Cycle report 2021，Natural language technology (NLT) encompasses the technologies and methods that enable intuitive forms of communication between humans and systems, as well as the analysis of those communications. NLT includes natural language understanding (NLU), natural language generation (NLG), text analytics, dialogue systems, language knowledge graphs, machine translation, text summarization, speech technology and neural symbolic language models.

While language capabilities have existed for several decades, a new generation of capabilities has emerged that uses deep neural network (DNN) machine learning (ML) methods. These new capabilities, together with existing methods, greatly improve functionality and performance.

Hype_Cycle_for_Natural_Language_Technologies_2021-v1.0

What is LAIYE Conversational AI Platform?​

Laiye Conversational AI is a powerful enterprise-level dialogue robot (Chatbot) development platform with minimum coding requirements. Based on its deep learning natural language processing engine and powerful enterprise-level application management system, it offers a one-stop dialogue building capability that achieves seamless docking of different interaction modes to meet the needs of building dialogue robots. Applications include chatbots for business scenarios such as employee service, intelligent marketing, intelligent customer service, etc. in diverse industries. At the same time, it is capable of meeting the needs of different enterprise-level AI application management layers.

application_architecture-en-v1.0

What can LAIYE Conversational AI Platform do?​

  • Contact Center Virtual Agent Chatbots

  • Omni-Channel Customer Service Virtual Agent Chatbots

  • Employee Engagement Chatbots

  • Martketing Chatbots

  • Digital Employee

  • Semantic Search

Resources​

To get more solutions and use cases for Laiye Intelligent Automation, please visit www.laiye.com