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Version: v1.3

QR code cannot be displayed

If the QR code cannot be displayed normally during installation, the following conditions can be used for troubleshooting.

Check whether the SSH terminal is SecureCRT​

In the previous deployment process, when the SSH terminal was SecureCRT, most of the QR codes could not be displayed normally. At this time, you can try to replace the SSH terminal. The recommended terminals are putty and xshell.

If you only have SecureCRT in your actual environment, you can forward the output of the following command to our sales personnel:

more /tmp/.laiye_id.json

Check whether docker is successfully installed​

If docker does not work properly, it will also cause the QR code to not be generated normally. You can use the following command to check whether docker is started successfully

docker ps >  /dev/null 2>&1 && echo healthy

If the terminal returns health, it means that docker is running normally. Otherwise, execute dockerd Get the reason for docker running failure

Check whether the following files are included under /tmp/​

Our docker is installed through shell script, so if the docker installation fails, you can try to run the script manually to view the output

bash /tmp/laipvt_docker.sh

Attempt to restart docker service​

Execute the following command to restart the docker service

systemctl restart docker

Other​

If the above methods still fail to solve the problem, you can Work order system Submit questions